Refund policy

Each Ida & Christine’s product is handcrafted with care. All sales are final, except for the situations outlined below or where applicable law requires otherwise. Returns and exchanges are not accepted for changes of mind or personal fragrance preferences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact me through the website’s Contact page within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

Once the issue is verified, I will provide a replacement at no additional cost, including shipping. If the same product is unavailable, or a replacement also arrives damaged, I will issue a refund for the affected item, including applicable tax and its associated original shipping charge.

Please do not use a candle with cracked or broken glass. Do not return damaged glass. Photograph it only if safe to do so, and retain the packaging until your claim has been reviewed.

Unfulfilled Orders & Billing Errors

If I cannot fulfill your order, I will refund the unfulfilled items and associated shipping charges. If shipment is delayed beyond the stated timeframe, I will notify you and provide cancellation and refund options as required by applicable law. Duplicate charges made in error will be refunded.

Refund Processing

Approved refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the credit.

Your Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Thank you for supporting my small business.

Tamika
Founder & Maker, Ida & Christine’s