Shipping policy
Thank you for shopping with Ida & Christine’s. Every order is prepared and packaged with care by me.
Order Processing
In-stock orders are generally processed within 3–5 business days after payment is received. Business days do not include weekends or holidays.
Processing time is the time needed to prepare your order before it ships. It is separate from the carrier’s estimated delivery time.
During launches, holidays, or periods of high order volume, processing may take longer. If I cannot ship within the stated timeframe, I will contact you with an updated shipping date and provide the option to continue waiting or cancel the unshipped order for a refund, as required by applicable law.
Preorders & Made-to-Order Products
Preorder and made-to-order products follow the processing or estimated shipping dates shown on their product pages.
If an order contains both in-stock and preorder items, the entire order may be held and shipped together when the preorder item is ready. If available, separate shipping can be arranged at an additional cost.
Shipping Rates & Destinations
Available shipping methods, destinations, and charges are displayed at checkout. Shipping costs are calculated based on the delivery address, package, and selected shipping service.
Orders are shipped only to destinations available through checkout.
Delivery Estimates
Estimated transit times begin after the carrier receives the package. Carrier delivery dates are estimates and may be affected by weather, holidays, service interruptions, or other circumstances outside my direct control.
Tracking
When tracking is available, a shipping confirmation containing the tracking information will be sent to the email address or telephone number provided at checkout.
Please allow time for the carrier to scan and update the package after receiving the shipping notification.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before submitting an order.
If you notice an error, contact me as soon as possible at idaandchris55@gmail.com or 702-814-0065. I cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before it can be sent again. Original shipping charges are not refundable in this situation.
Lost or Missing Packages
If tracking stops updating or the carrier confirms that a package was lost in transit, please contact me so I can assist with a carrier claim and determine whether a replacement or refund is appropriate.
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping address on your order.
- Check around the delivery location and with household members or neighbors.
- Allow one additional business day, as some carriers mark packages delivered shortly before arrival.
- Contact the carrier and Ida & Christine’s if the package is still missing.
Delivery issues will be reviewed individually using the order details and carrier information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery. Include your order number and clear photographs of the product and packaging.
Do not use a candle with cracked or broken glass. Do not mail broken glass back. Please retain the packaging until the issue has been reviewed.
Verified damaged, defective, or incorrect items will be handled according to the Return & Refund Policy.
Hot-Weather Shipping
Candles, wax melts, body butters, massage bars, and other temperature-sensitive products may soften during periods of extreme heat.
Please monitor tracking and retrieve your package promptly after delivery. If severe temperatures make shipping unsafe, dispatch may be briefly delayed. I will notify you if a delay affects your order and provide available options.
Some Ida and Christine’s products, including Soft Landing Massage Bars, are intentionally formulated to soften or melt with body heat and may be sensitive to high temperatures during transit.
During warm weather, heat-sensitive products will be packaged with additional protection, which may include a disposable cold pack. Cold packs are intended to help protect products during transit but may arrive warm or fully thawed. This is normal and does not necessarily indicate that the product has been compromised.
We recommend retrieving heat-sensitive orders promptly after delivery and avoiding packages being left outdoors, in direct sunlight, or in hot vehicles. If a product arrives softened, place it in a cool, dry location and allow it to return to room temperature before use.
If your order arrives damaged, leaking, or unusable due to heat exposure, please contact Ida and Christine’s promptly with photos of the product and packaging so we can review the issue.
Contact
For shipping questions, please contact:
Ida & Christine’s
Email: idaandchris55@gmail.com
Telephone: 702-814-0065
Website: idaandchristines.com
Please include your order number when contacting me about an existing purchase.